{"id":50,"date":"2026-07-10T00:11:23","date_gmt":"2026-07-09T21:11:23","guid":{"rendered":"https:\/\/passion.qa\/?page_id=50"},"modified":"2026-10-31T15:55:44","modified_gmt":"2026-10-31T12:55:44","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/passion.qa\/?page_id=50","title":{"rendered":"Return Policy"},"content":{"rendered":"\t\t
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At Passion Hypermarket, customer satisfaction is important to us. We want you to feel confident when shopping with us. This policy explains how to request a return, exchange, or refund for products purchased through our website.

Return Eligibility<\/strong>

If you receive an incorrect, damaged, defective, or otherwise unsatisfactory product, please contact us as soon as possible.

To help us assess your request, please provide:

Your order number.
The name of the product.
A description of the issue.
Photographs or other supporting information, where applicable.

Products may need to be unused, in their original packaging, and accompanied by proof of purchase where appropriate. These conditions will not limit any mandatory rights you have under applicable law.

Reporting Damaged, Defective, or Incorrect Items<\/strong>

Please inspect your order upon delivery.

If an item is damaged, defective, missing, or different from what you ordered, contact our customer service team promptly so we can investigate and offer an appropriate resolution.

Depending on the circumstances and applicable law, the resolution may include a replacement, exchange, refund, or another suitable remedy.

Fresh Food, Fish, Meat, and Perishable Products<\/strong>

For food safety and hygiene reasons, perishable products require special handling.

If you receive spoiled, damaged, contaminated, or incorrect fresh food, fish, meat, or other perishable products, please contact us as soon as possible after delivery. Include photographs and your order details where possible.

Do not consume products that appear unsafe or spoiled.

Any restrictions on returning perishable goods will not affect remedies required by applicable law.

Non-Perishable Products<\/strong>

For eligible non-perishable products, such as household items, clothing, and electronics, return or exchange requests will be assessed based on the product's condition, the reason for the request, and any applicable product-specific conditions.

Where applicable, products should be returned with their accessories, manuals, tags, and original packaging.

Electronics and other products may be subject to additional warranty or manufacturer conditions. These conditions do not remove any rights provided by applicable law.

Products That May Have Return Restrictions<\/strong>

Subject to applicable law, certain products may have return restrictions for safety, hygiene, or product-integrity reasons. These may include:

Perishable food and fresh products.
Opened or used personal-care and hygiene products.
Products damaged through misuse or improper handling after delivery.
Products specifically identified as non-returnable before purchase, where legally permitted.

These restrictions do not apply where a return, refund, replacement, or other remedy is required by law.

How to Request a Return<\/strong>

To request a return or report a problem:

Contact us through the contact details on our website.
Provide your order number and details of the product.
Explain the reason for your request and attach supporting photographs if relevant.
Follow the instructions provided by our customer service team.

Please do not send products back before receiving return instructions, unless otherwise required by applicable law.

Refunds<\/strong>

Once your request has been reviewed and approved, we will inform you of the next steps.

Approved refunds will generally be issued through the original payment method where possible. If this is not practical, we will discuss an appropriate alternative.

The time taken for a refund to appear in your account may depend on your payment provider or bank.

Any refund will be processed within the period required by applicable law.

Exchanges and Replacements<\/strong>

Where appropriate and subject to product availability, we may offer an exchange or replacement for an eligible product.

If a replacement is unavailable, we will discuss another suitable resolution, including a refund where applicable.

Delivery Charges and Return Costs<\/strong>

Responsibility for delivery or return costs will depend on the reason for the return, the circumstances of the order, and applicable law.

Where a product is incorrect, defective, or damaged on arrival, we will handle the request in accordance with applicable legal requirements and our customer service procedures.

Any return fees or other applicable charges will be communicated before the return is arranged.

Order Cancellations<\/strong>

If you wish to cancel an order, contact us as soon as possible.

Cancellation may depend on whether the order has been processed, packed, dispatched, or delivered. We will explain the available options and any applicable refund arrangements.

Nothing in this section limits cancellation rights that may be available under applicable law.

Contact Us<\/strong>

For return, exchange, or refund assistance, please contact us through the Contact Us page on our website.

Passion Hypermarket W.L.L.<\/strong>

We appreciate your trust in Passion Hypermarket and will do our best to address your concerns fairly and promptly.

Passion Hypermarket \u2014 Where Passion Meets Purpose.<\/strong><\/p>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

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