Welcome to Passion Hypermarket W.L.L. (“Passion Hypermarket,” “we,” “our,” or “us”). These Terms and Conditions govern your access to and use of our website and the services offered through it.

By accessing our website, creating an account, or placing an order, you agree to these Terms and Conditions. If you do not agree, please do not use our website.

About Us

Passion Hypermarket W.L.L. aims to provide customers in Qatar with a convenient shopping experience by bringing a variety of everyday essentials together in one place.

Our products may include groceries, fresh food, household essentials, clothing, electronics, and other merchandise, depending on availability.

Use of Our Website

By using our website, you agree to:

Provide accurate and complete information when creating an account or placing an order.
Use the website only for lawful purposes.
Keep your account login details secure.
Not misuse, disrupt, or attempt to gain unauthorized access to our website or systems.

We reserve the right to restrict or suspend access where necessary for security, legal, or operational reasons, subject to applicable law.

Customer Accounts

Some website features may require you to create a customer account.

You are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account. Please notify us promptly if you suspect unauthorized access.

We may request additional information to verify your account or process an order.

Products and Availability

We aim to ensure that product descriptions, photographs, prices, and availability information are accurate.

However:

Product images are for illustrative purposes and may differ slightly from the actual product.
Products are subject to availability.
Product details, packaging, and specifications may change.
Certain products may be available only in selected locations or during specified periods.

We will address material errors or discrepancies in accordance with applicable law.

Prices and Payments

All prices and applicable charges will be displayed on the website or communicated before an order is confirmed.

Unless otherwise stated, prices are shown in the currency indicated at checkout. Delivery charges and other applicable fees will be displayed before you complete your purchase.

We accept the payment methods made available at checkout. Orders may be subject to payment verification.

If a pricing or payment error occurs, we will take appropriate steps to resolve it in accordance with applicable law and notify affected customers where required.

Orders and Order Confirmation

When you place an order, you are submitting a request to purchase the selected products.

An order confirmation message or email acknowledges receipt of your order and does not necessarily mean that the order has been finally accepted.

We may need to cancel or modify an order where a product is unavailable, information is incorrect, payment cannot be verified, or another legitimate reason applies. Where payment has already been collected for a cancelled order, any refund due will be handled in accordance with applicable law and our refund policy.

Delivery and Collection

Delivery options, service areas, estimated delivery times, and charges will be communicated through our website or during checkout.

Delivery times are estimates and may be affected by circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery details and ensuring that someone is available to receive the order when required.

Any specific delivery, collection, or failed-delivery charges will be disclosed before the order is placed.

Cancellations, Returns, and Refunds

Our cancellation, return, exchange, and refund procedures are described in our separate Return Policy.

Eligibility may depend on the product type, its condition, the reason for the return, and applicable legal requirements.

Certain products, including perishable or hygiene-sensitive items, may be subject to special return conditions where permitted by law. These conditions will not limit any mandatory rights available to customers under applicable law.

Please contact our customer service team for assistance with a cancellation, return, or refund request.

Fresh Food and Perishable Products

Customers should check their delivered products promptly and contact us if an item is damaged, spoiled, incorrect, or otherwise unsuitable.

Any concerns regarding the quality or condition of fresh food should be reported as soon as reasonably possible, with relevant order details and supporting photographs where appropriate.

Nothing in these Terms limits any rights or remedies available under applicable consumer protection or food safety laws.

Promotions and Privilege Card

Promotional offers, discounts, loyalty benefits, and Privilege Card services may be subject to separate terms and eligibility requirements.

Unless otherwise stated, offers are subject to availability and the stated validity period. Any restrictions, exclusions, or conditions will be communicated with the relevant offer.

We reserve the right to correct errors in promotional information and administer promotions in accordance with their stated terms and applicable law.

Privacy and Personal Information

We collect and use personal information to operate our website, manage customer accounts, process orders, arrange delivery, provide customer support, and meet applicable legal obligations.

Our handling of personal information is explained in our separate  Privacy Policy.

By using our website, you acknowledge that you have been given access to our Privacy Policy. Any consent required by law will be obtained separately where necessary.

Intellectual Property

Unless otherwise stated, website content, including our branding, logos, text, graphics, photographs, and design elements, belongs to Passion Hypermarket W.L.L. or is used with permission.

You may not reproduce, distribute, modify, or commercially use our content without prior authorization, except where permitted by law.

Third-Party Services and Links
Our website may contain links to third-party websites or use external services, such as payment providers.

These services may operate under their own terms and privacy policies. We encourage customers to review those terms before using external services.

We are not responsible for third-party content or services to the extent permitted by applicable law.

Website Availability and Security

We aim to keep our website available and secure. However, uninterrupted access cannot be guaranteed.

Maintenance, technical issues, internet disruptions, or other circumstances may temporarily affect website availability.

Users must not attempt to interfere with website security, introduce malicious software, or access restricted systems without authorization.

Limitation of Liability

To the extent permitted by applicable law, Passion Hypermarket W.L.L. will not be responsible for losses arising from circumstances beyond our reasonable control or from the improper use of our website.

Nothing in these Terms excludes or restricts liability where such exclusion or restriction is prohibited by law, including any mandatory consumer rights or remedies.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, business operations, or legal requirements.

The latest version will be published on this page with its updated date. Continued use of our website after an update will be subject to the revised terms, to the extent permitted by applicable law.

Governing Law

These Terms and Conditions are intended to be governed by the applicable laws of the State of Qatar.

Any dispute relating to these Terms will be handled by the competent courts or other authorities in Qatar, as applicable under the relevant law.

Thank you for choosing Passion Hypermarket — Where Passion Meets Purpose.